We use mainly the following rules for shipping:
Usually is well specified for standard in stock orders. Orders for non-stocked items will require a specific shipping time and will depend on products availability and manufacturer policies. If not specified in the product page or checkout process, costumer will be notice properly about time and also cost if apply. Shipping days only refer to business days, not weekends, holidays, national or specials days with break work. The shipping time start to count the day after the order is delivered to the shipping service company or carrier. You will be noticed by email when your order have been shipped, with instructions on how to track it. You can also access your account and check your order status. Insurance for shipped products may be offered upon request. Please specify during the checkout process your request. Once received, we will send you information by email about cost and how to pay.
We take seriously the security and the protection of your private and confidential information. According to this projection, our website use different web systems to keep safe the information entered in our pages while browsing, shopping or registering. Permanent scanning against virus and malware, locked firewall and SSL Certificate (HTTPS protocol) within an encrypted connection are some of the techniques that helps to keep your shopping experience secure, emphasizing in “My Account” and “Checkout” pages.
Focused on going a step up with our customer service, we are offering the installation for many of the products showed in this web store. You can find this service as optional in the product page for those items for which is offered, this way you can easily order the installation together with the product, to be executed for qualified technicians that will help you to get more from your investment. In many cases you can choose between basic or custom installation depending on your requirements and the product. Choosing custom installation will be necessary a previous contact with you to specify all prerequisites, conditions, material required and cost for a successful job. Installation costs and free installation promo may vary according to the state and country. For more information about our design, installation and programming services as well as the project development, please visit main Extended GM.
As part of our effort to escalate the customer service quality and promote advanced technologies, we put special attention to International costumers. International orders are kindly welcome. At this time is considered International order, other than the United State, and may have particular rules. We constantly work to make easier, faster and secure the online experience for international customers. For these cases is strongly suggest the use of mail forwarder within the United State or through it partners, there are in the market companies offering this kind of service with effectiveness. Our first option will be ship orders for companies in the United State where you, as International costumer can open accounts and use assigned US address to receive products, this option is usually faster and cheaper and will be considered also as a domestic shipping. Although we can ship through our partner UPS, directly overseas. In any case during the checkout process you should specify clearly the shipping address, whether within the US or overseas. If you are not sure about what to do, please do not hesitate and contact us. Some countries may have complete or partial restrictions. In concordance with distribution policies, some brands may be unavailable outside the Unites State or for any particular country. During the international shipping process additional fees may apply by other parties and usually depends on import duties and taxes, although any other may appear. Extended GM is not responsible for any of these charges and the costumer should be aware about it. Be aware that manufacturer warranty may be not available for some countries as well as manufacturer services. Limitations or unmatched features may appear regarding languages, documentation, accessories, standard specifications, labeling requirements, voltage and other. You are responsible for checking and assure that any product can be imported, used and be operative enough as well as accomplished by the law in the destination country.
This is a general guide for Returns, although there may be some products with special conditions regarding Returns like No Return or any other, which will be anounced in the products page.
If for any particular reason you opt for returning a product included in your order and received from us, first you should send us a return request through our Return Request Form. Once the request is received we will process it and shortly will contact you by email after approval or not. In approval cases a Returning Authorization Number (RAN) will be assigned and sent to you by email with instructions for returning, along with the return address. Before fill out the form we suggest sign in your account and look for the required data to fill out the Return Request Form (RRF), like order number, item information and other.
Returns should comply the following conditions:
While returning, please have in mind:
If any package is returned to us because any undelivered condition or refused, regardless of the original shipping condition was, your account must be charged with the cost of shipping back to us, as well as 25% restocking fee.
Returns due to manufacturing defects or within warranty terms:
All returning expenses, even if some shipping is necessary while the product is returned to our warehouse or any manufacturer service center due to manufacturing defects and within the manufacturer's warranty terms, will be at client’s charge.
Return exception list or policy may be updated frequently according to new products or store policy review. Please, you should check this topic frequently to be informed about it.
As part of an established distribution channel, the warranties for products purchased through our online store will be ruled by the policies of each manufacturer.